A local restaurant was losing orders because customers could not reach them by phone during peak hours.
A Node.js bot using WhatsApp Cloud API that handles menu browsing, order taking, table reservations, and sends order confirmations. Integrated with the kitchen display system.
Rate limits on WhatsApp API and managing conversation state without a heavy framework.
Webhook design, conversation state machines, and using AI to extract structured orders from free-text messages.
Voice ordering, multi-branch support, and loyalty points.